Privacy Policy

Scope & Summary

This Privacy Policy explains how GoFreeChat ("we", "us") collects, uses, discloses, and protects information when you use our websites, apps, and services that link to this Policy (the "Services"). GoFreeChat offers a consumer service with an optional Pro subscription. We do not offer an API or Enterprise version at this time.

1) Who we are & how to contact us

Controller: GoFreeChat

Contact (privacy): privacy@gofreechat.ai

Role as data controller

For purposes of this Privacy Policy, GoFreeChat is the data controller of personal information processed in connection with the Services, except where we act as a processor for a third party (in which case that third party's privacy notice governs).

Who "you" are

"You," "your," or "user" means any natural person who uses or interacts with the Services, including customers (free or Pro), website or app visitors, individuals who communicate with us (e.g., support, surveys), job applicants, and representatives of companies with whom we do business, as well as any other individual whose personal information we process under this Policy.

2) When this Policy applies

This Policy applies to the Services (free and Pro). It does not apply to third-party sites, apps, models, or services we do not control. Your use of the Services is also subject to our Terms of Service and any product-specific notices.

3) Information we collect

We collect information in the categories below. Examples are illustrative and may vary by your use and region.

A) Information you provide directly

• Account data: name, email, password, country/region, settings, profile details.
• Service Interaction Information: prompts, messages, files/uploads, and AI-generated output you request (Input and Output).
• Communications: support requests, feedback, survey responses.
• Pro billing data: payment tokens, billing address, subscription status, and transaction metadata processed by our payment provider (we don't store full card numbers).

B) Information collected automatically

• Usage & device data: IP address, device/OS/browser, app version, language, time zone, pages/screens viewed, referring URLs, feature usage, session metadata, crash/diagnostic logs.
• Approximate location: derived from IP address.
• Cookies/SDKs: identifiers used for authentication, settings, analytics, fraud prevention, and performance.

C) Information from third parties

• Sign-in providers (e.g., Google/Apple): basic profile and auth information.
• Payments: limited transaction confirmations from our processor (e.g., Stripe).
• Analytics/security: aggregated metrics and threat signals (e.g., abuse/fraud indicators).

4) How we use information (purposes)

• Provide the Services: operate features; generate Output; personalize experience; provide Pro; process payments; provide support.
• Improve & develop: troubleshoot; test new features; perform quality, safety, and performance evaluations.
• Safety & security: detect, prevent, and respond to fraud, spam, malware, illegal content, and policy violations.
• Communications: service and policy notices; with consent where required, product updates and offers.
• Legal compliance: comply with law, enforce terms, and protect rights.

5) How we share information

We may share the categories described above with:

• Service providers/processors: cloud hosting and storage; generative AI/model runtime providers; payments (e.g., billing, fraud); analytics and performance; security and abuse detection; email and customer support tooling.
• Affiliates: for internal operations consistent with this Policy.
• Business transfers: as part of mergers, acquisitions, financing, or asset sales.
• Legal & safety: to comply with law or protect rights/safety of users, us, or others.
• With your direction: e.g., when you use SSO/sign-in, share content, or connect an integration.

6) Data retention

We retain information only as long as necessary for the purposes described, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by data type and context. We may retain de-identified or aggregated data longer.

7) Your rights & choices

Depending on your region, you may have rights to access, correct, delete, port, object to or restrict processing, and withdraw consent. You can also manage email preferences and cookies. To exercise rights, email privacy@gofreechat.ai; we may need to verify your request.

8) Children's privacy

Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children—particularly those under 13 years of age, or, where the minimum age for processing personal information differs by jurisdiction, such different age.

9) Security

We implement reasonable technical and organizational measures to protect information (e.g., encryption in transit, access controls, logging/monitoring, least-privilege access, incident response). No system is perfectly secure; keep your credentials safe and notify us of suspected compromise.

10) Changes to this Policy

We may modify this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this Policy. If we make material changes to how we collect, use, or disclose information, we will use reasonable efforts to provide notice and will take any additional steps required by law.

11) Contact us

Email: privacy@gofreechat.ai